Returning items that you no longer want
If you decide you no longer want an item that has been dispatched, we will refund the value of that item. You must return the goods to us within 21 days of the date they were delivered.
Please note that the delivery charge will not be refunded. Furthermore, if your order was delivered free of charge we will deduct a cost of £2.50 from the value of the good(s) returned in order to compensate us for the cost of delivering the item.
It is your responsibility to ensure that any returned items are delivered to us in a condition that we can accept. The following criteria must be satisfied in order for us to accept a returned item for a refund:
We must receive the item – we recommend that you send items back using a recorded delivery service. We cannot be held responsible for items lost in transit and will not refund the cost of these items as a result.
We must be able to resell the item – the item should be in its original packaging, it should be unopened and have all its original parts. Any goods that we feel have been opened or used in some way will not be refunded.
We must be happy with the condition of the item – we recommend that you adequately protect the item so that they do not get damaged in transit. If we feel that adequate care was not taken to protect the goods, we will not refund the amount of the goods in question.
Returning items that you did not order (wrong item), or are faulty
Firstly, we would like to apologise for the inconvenience. Please inform us as soon as possible so that we can rectify the situation promptly.
To help us determine what course of action to take we may ask that you email a photo of the damaged goods/wrong item received to help us decide what course of action to take. Although this may seem like it delays the processing of a refund, it could actually help to speed it up by enabling us to perform our obligations sooner. As such, we would appreciate your cooperation in helping us to resolve the matters as quickly as possible.
We will refund the cost of returning the item to us. Please retain a receipt in order for us to reimburse you.
Please note that if we receive an item back and we deem it not to be damaged/faulty then we will not refund any postage costs incurred by you. For this reason it is important to establish as many facts about the fault/issue before you return an item.